Q: Who do I contact if I have questions regarding electronic enrollment or need technical assistance concerning electronic
submission?
A: Call ACS EDI Technical Support Monday through Friday, 8:00 a.m. to 5:00 p.m. EST at (888) 425-2510. Q. Who do I contact if I have questions regarding procedures, billing codes, or the
type of claims to use?
A. Contact the Freedom Health claims department at (800) 401-2740.
Q: How can I get a copy of the WINASAP2003 software?
A: You may download the software from the
"Software" page on the ACS EDI website or, if you prefer to receive a copy in the mail, contact ACS EDI Technical Support at (888) 445-2510.
Q: What are the hardware and software requirements for
submitting using WINASAP 2003?
A: The requirements are:
- Windows98 Second Edition, WindowsNT, Windows 2000 (Service Pack 3) or Windows XP operating system
- Pentium processor
- CD-ROM drive
- 25 megabytes of free disk space
- 128 Meg RAM
- Monitor resolution of 800 x 600 pixels
- Hayes compatible 9600 baud asynchronous modem
- Telephone connectivity
Q: Who should I contact if I have problems installing and running the WINASAP 2003 software?
A: Please contact ACS EDI Technical support Monday through Friday, 8:30 a.m. to 5:30 p.m. at (888) 425-2510.
If you need hands-on assistance, the Support Unit can arrange to have a field representative visit your location.
Q: If I am an "approved" software vendor, will my clients/providers need to test
with ACS EDI Gateway, Inc.?
A: No. As long as your software has been tested and approved by ACS, each of your clients/providers may be placed into production status after completing the necessary enrollment
package and contacting ACS EDI Technical Support.
Q: I am a new billing agent. Will my clients/providers need to submit a test submission?
A: No. Only the billing agent is required to submit a test submission.
