A: You may contact The ACS EDI Support Unit Monday through Friday, from 8:00 a.m. to 5:00 p.m.
EST, at 800.830.9024.2) Question: If I am a vendor, clearinghouse, or billing agent, and have questions regarding specifications or testing, who do I contact?
A: For answers to
questions regarding specifications/companion guides and testing, please contact our ACS EDI Gateway Business Analysts Unit at 850.201.1171.
3) Question: Who do I contact if I have questions
regarding procedures, billing codes, or revenue codes?
A: 800-888-1965 (choose option 5)
4) Question: As an "approved" software vendor, will my clients/providers need to submit a
test submission?
A: No. As long as your software has been tested and approved by ACS, each of your clients/providers may be placed into production status after completing the necessary enrollment
package and contacting the ACS EDI Support Unit.
5) Question : I am a new billing agent. Will my clients/providers need to submit a test submission?
A: No. Only the billing agent is required to submit a test submission.
