A: You may contact The ACS EDI Support Unit Monday through Friday, from
8:00 a.m. to 8:00 p.m. EST, at 800.987.6717.2) Question: If I am a vendor, clearinghouse, or billing agent, and have questions regarding specifications or testing, who do I contact?
A: For answers to questions regarding specifications/companion guides and testing, please contact our ACS EDI Gateway Business Analysts Unit at 850.201.1171.
3) Question:
Who do I contact if I have questions regarding procedures, billing codes, or revenue codes?
A: Workers' Compensation Claims Information section at 866.335.8319.
4)
Question: Who do I contact regarding enrolling in the Division of Federal Workers Compensation Program?
A: Call Provider Registration at 866.335.8319.
5) Question: As
an "approved" software vendor, will my clients/providers need to submit a test submission?
A: No. As long as your software has been tested and approved by ACS, each of your
clients/providers may be placed into production status after completing the necessary enrollment package and contacting the ACS EDI Support Unit.
6) Question : I am a new billing
agent. Will my clients/providers need to submit a test submission?
A: No. Only the billing agent is required to submit a test submission.
