A: You may contact our EDI Support Unit Monday through Friday, 8:30 a.m. to 5:30 p.m. EST at (800) 987-6720Q. Who do I contact if I have
questions regarding procedures, billing codes, or the type of claims to use?
A. Please contact claims customer service at (800) 799-3081.
Q: How can I obtain a copy of the WINASAP2003 software?
A: You may download the software from the "Software" page on the ACS EDI website or, if you prefer to receive a copy in the mail,
contact the EDI Support Unit at (800) 987-6720.
Q: What are the hardware and software requirements for submitting WINASAP 2003?
A: The requirements are:
- Windows98 Second Edition, WindowsNT, Windows 2000 (Service
Pack 3) or Windows XP operating system
- Pentium processor
- CD-ROM drive
- 25 megabytes of free disk space
- 128 Meg RAM
- Monitor resolution of 800 x 600 pixels
- Hayes compatible 9600 baud asynchronous modem
- Telephone connectivity
Q: Who should I contact if I have problems installing and running the new WINASAP 2003 software?
A: Please contact the EDI Support Unit Monday through Friday, 8:30 a.m. to
5:30
p.m. at (800) 987-6720. If you need hands-on assistance, the Support Unit can arrange to have a field representative visit your location.
Q: Can I submit claims in a format other than WINASAP 2003?
A: Yes. You or your billing agent, clearinghouse, or software vendor may program to any format located on the "Specs" page of this
website. Once you program to the specifications, contact the EDI Support Unit to arrange testing.
Q: As an "approved" software vendor, will my clients/providers need to submit a
test submission?
A: No. As long as your software has been tested and approved by ACS, each of your clients/providers may be placed into production status after completing the necessary enrollment
package and contacting the EDI Support Unit.
Q: I am a new billing agent. Will my clients/providers need to submit a test submission?
A: No. Only the billing agent is required to submit a test submission.
