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ATTENTION XANTUS PROVIDERSBEGINNING 8/1/03, ACS EDI GATEWAY WILL CONTINUE TO ACCEPT
CLAIMS FOR XANTUS, HOWEVER CLAIMS WITH DATES OF SERVICES OF 8/1/03 THROUGH 10/14/03 WILL BE REJECTED IN THE ACS CLEARINGHOUSE SYSTEM. PROVIDERS WILL NEED TO MAIL CLAIMS WITH DATES OF SERVICES 8/1/03 THROUGH
10/14/03 ON PAPER TO: XANTUS
@ P.O. BOX 20170
NASHVILLE, TN 37202 PLEASE BE ADVISED THAT EFFECTIVE MIDNIGHT, 10/14/03 ACS WILL NO LONGER ACCEPT ELECTRONIC CLAIMS FOR
XANTUS AND XANTUS CLAIMS WILL NEED TO BE MAILED ON PAPER TO THE ABOVE ADDRESS. IF YOU HAVE ANY QUESTIONS PLEASE CONTACT TENNCARE @ THE TENNCARE HOTLINE (615) 741-4800 OR TOLL FREE (800) 669-1851 OR VISIT THE
TENNCARE WEBSITE @ www.state.tn.us/tenncare.
Xantus Frequently Asked Questions
Q: What are the hardware and software requirements for ASAP-AP?
A: The requirements are:
- * DOS 5.0 or higher
- * IBM-compatible PC (486 or higher processor)
- * 3.5" floppy drive
- * 8 MB RAM
- * Color or monochrome monitor
- * Hayes-compatible 2400, 9600, 14400, 28800, or 33600 baud asynchronous modem connected to COM1, COM2, COM3, or COM4
- * 80 column printer for printing reports (recommended)
Q: Who do I contact if I have a question regarding electronic enrollment or need technical assistance regarding electronic claim submission?
A: Please contact the ACS EDI
Support Unit Monday through Friday, from 8:00 a.m. to 6:00 p.m. EST, at 1-800-987-6726. Q: How may I obtain a copy of the ASAP-AP software?
A: You may download ASAP-AP from
this site. Click on the "Software" link in the menu on the left side of this page. Q: Who should I contact if I have questions regarding billing, codes, or to check the
status of a submitted claim?
A: Contact Provider Services in Nashville, Tennessee at 1-800-242-8840. Q: Who should I contact if I am a vendor, clearinghouse, or billing
agent, and have questions regarding specifications or testing?
A: Contact the EDI Business Analysts at (850) 201-1171.
Q: I keep hearing the name ACS. What ever happened to Consultec? A: Our name has changed but we're the same - ACS Name Change Document |
