A: You may contact the ACS EDI Support Unit Monday through Friday, 8:00 a.m. to 6:00 p.m. EST at (800)
827-5328.Q: Who do I contact if I have questions regarding procedures, billing codes, or revenue codes?
A: Workers' Compensation Claims Information section at (800) 231-4850.
Q: Who do I contact regarding enrolling in the Workers' Compensation Program?
A: Call Workers'
Compensation Provider Registration at (304) 926-3400 ext.5159.
Q: How can I obtain a copy of the ASAP-AP software?
A: You may download the software from the West Virginia
Workers' Compensation "Software" page on the ACS GCRO website or, if you prefer to receive a copy in the mail, contact the ACS EDI Support Unit.
Q: What are the hardware and
software requirements for submitting ASAP-AP?
A: The requirements are:
- DOS 5.0 or higher
- IBM compatible PC (486 or higher processor CPU)
- One floppy (3.5") drive and one hard disk
- 8 Meg RAM
- Color or monochrome monitor
- Hayes compatible 2400, 9600, 14400, 28800, or 33600 baud asynchronous modem connected to COM1, COM2, COM3, or COM4
- 80 column printer for printing reports (highly recommended)
Q: Who should I contact if I have problems installing and running the new ASAP-AP software?
A: Please contact the ACS EDI Support Unit Monday through Friday, 8:00 a.m. to
6:00 p.m. at (800) 827-5328. If you need hands-on assistance, the Support Unit can arrange to have a field representative visit your location.
Q: Can I submit claims in a format other than ASAP-AP?
A: Yes. You or your billing agent, clearinghouse, or software vendor may program to any format located on the West Virginia
Workers' Compensation "Specs" page of this website. Once you program to the specifications, contact the ACS EDI Support Unit to arrange testing.
Q: As an "approved" software
vendor, will my clients/providers need to submit a test submission?
A: No. As long as your software has been tested and approved by ACS, each of your clients/providers may be placed into
production status after completing the necessary enrollment package and contacting the ACS EDI Support Unit.
Q: I am a new billing agent. Will my clients/providers need to submit
a test submission?
A: No. Only the billing agent is required to submit a test submission.
